Delivery

Returns/Exchange Policy

If you are not delighted with your purchase from empiredesignerwear.com simply return the item for an exchange of colour, size, another item or a refund. Please note that for hygiene reasons we are unable to exchange underwear, hosiery, jewellery or any goods that have been damaged while being worn or washed.

Any item returned must adhere to the conditions listed below:

1. Goods must be returned within 7 days for the U.K and within 14 days for the E.U
2. Goods must have not been worn or washed and returned in the original unsoiled condition.
3. All tags must still be attached to the garment and returned with the original packaging.
4. Returned with a copy of the returns note enclosed. Please click here for the returns note.

The item(s) remain your responsibility until it reaches us. For your own protection we recommend you send the parcel using a delivery service that insures you for the full value of the goods.

Please ensure all items are properly wrapped and secured with the correct address. Returned goods should be sent by RECORDED DELIVERY as we are not liable for items lost or damaged in the post. Postage paid for returning goods for exchange is not refundable.

All items to be returned to:

Items dispatched in error

In an event where an item is dispatched in error through no fault of the customer, you must contact us within 7 days of date of delivery. We will then provide details of how to return the item for an exchange to the correct item (subject to availability) or offer a full refund if preferred.

Faulty items

Empire Designerwear.com makes every effort to ensure all goods are of satisfactory quality and comply with the supply of good to consumers' regulations 2002. if the item you receive is faulty, you should contact us within 14 days of the date of delivery. We will provide details of how to proceed with the return and offer a choice of a replacement or refund.

All international (non U.K.) returns should be declared as 'unwanted returns' for customs.

Multi Buy items

When returning combination offer purchased items (like spend X and get Y free or buy one and get another free.) You must return and free item or voucher to obtain a full refund.

Distance selling regulations

In addition to our returns policy, under the United Kingdom Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase, unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which has been unsealed; magazines; or tailor-made / customised products. In this case, we will provide a full refund but you must return the cancelled items to us at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

You must notify us in writing during this period by e-mail sales@empiredesignerwear.com

We usually process an exchange or refund with in 3 working days of receipt of your returns confirmation. If goods have been dispatched and received to the customer, they must be returned in accordance with our returns policy first. After receiving the confirmation by e-mail please allow up to 5 working days for the refund to be credited to your account. Unfortunately this time frame is dictated by your card payment company and is out of our control. The refund will only be made to the same card as originally used to make the purchase. We will not refund postage costs.

Please do not hesitate to contact us via e-mail if you have any queries or questions, we are hear to help you.

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